Refund policy

Returns

This Refund Policy applies to purchases from Meshes Enterprises, doing business as Meshes 3D (“Meshes”), at meshes3d.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at sales@meshes3d.com within 7 days of delivery. Please include your order number and the reason for the return.

Return address
Meshes Enterprises (doing business as Meshes 3D)
PO BOX 691
Cary, NC 27512

Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you instructions on how to send your package back.

You can always contact us with any return questions at sales@meshes3d.com or by phone at 984-355-0836.

Return shipping

Customers are responsible for the cost of return shipping. Return shipping fees are non-refundable. If your item arrives defective, damaged, or incorrect, contact us and we will make it right at no cost to you.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom or personalized products (such as special orders, custom logos, or custom colors) cannot be returned unless they arrive defective or damaged. Sale items and gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at sales@meshes3d.com.